Toolbox Does Not Launch

If you happen to find a case you are attempting to work on directly from the S3D toolbox or from the dashboard does not open, follow the below troubleshooting steps.

What can be done?

NETWORK CONNECTION

First ensure that your network connection is stable and you can download the case properly. Connecting directly with a wired cable will improve the internet stability. You can check the stability of your connection on a website such as this. If possible test on another network or you could try a phone hotspot.

ANTIVIRUS

If the network is not the issue check if there has been any updates to your antivirus or if new antivirus has been installed recently check with your IT department and if you are able add an exception for the toolbox or ask your IT department to add it for you or if you don't control the antivirus. If possible test the toolbox and case on a different machine that doesn't have the same antivirus.

FRESH REINSTALL

Finally if neither of those previous steps do not work you can uninstall the toolbox and do a fresh reinstall if that does not remedy the toolbox then it is time to contact the support team at toolkit3D before emailing them it will be helpful the provide them a log.

1. Press Windows+R keyboard shortcut to open Run Command Box

2. Enter %LOCALAPPDATA%\Programs\shapeshift3d-toolbox\ and Click OK. It should open a Folder.
   

3. Within that folder, you should find a file named "s3d-toolbox.log"

4. Share "s3d-toolbox.log" file by email to [e-mail]

If these actions do not resolve the issue, please submit a ticket so a support agent can further review your case.